Contact us



Please complete this form to contact Sanofi Canada. All information you provide will be maintained in accordance with our privacy policy.

We provide product information and unfortunately cannot offer medical advice on any specific medical condition. Please contact a health care provider about any questions pertaining to your or a family member’s medical condition. If this is an emergency, please contact your local emergency department.

To report an adverse event, please use the form or the phone number listed below.

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General information

1-800-265-7927

Diabetes products

1-888-852-6887

Sanofi Genzyme products

1-800-589-6215

Sanofi Pasteur vaccines

1-800-268-4171

Other products

1-800-265-7927

Recall of Allerject

1-855-405-4321